ok444 Privacy Policy

1 Who We Are

ok444 ("we", "us", "our", "the Platform") operates the online betting and casino website accessible at ok444.io. For the purposes of this Privacy Policy, ok444 acts as the data controller in respect of personal data collected from users ("you", "the User", "the Account Holder") who register for, access, or use any part of the ok444 platform.

ok444 is committed to handling all personal data in accordance with internationally recognised data protection standards. This commitment applies to all players accessing ok444 from Bangladesh and any other jurisdiction where the platform is made available.

Our designated data contact point for all privacy-related enquiries is the ok444 Support Team, reachable at [email protected]. All privacy requests, data subject access requests, and complaints should be directed to this address, clearly marked "Privacy" or "Data Request" in the subject line.

2 Personal Data We Collect

ok444 collects the following categories of personal data from users, depending on the nature of their interaction with the platform:

ok444 does not intentionally collect any special categories of sensitive personal data (such as health data, biometric data, religious beliefs, or political opinions) unless this is strictly required for responsible gaming assessment purposes and you have provided explicit consent for such processing.

3 How We Collect Your Data

ok444 collects personal data through the following channels:

• Direct submission: Information you provide voluntarily when completing the account registration form, submitting KYC verification documents, contacting customer support, or participating in promotions and surveys.
• Automated collection: Technical and usage data collected automatically through server logs, cookies, web beacons, pixel tags, and similar tracking technologies when you access or interact with the ok444 platform. See Section 7 (Cookies & Tracking) for full details.
• Third-party sources: Identity and address verification data provided by our KYC partner services, fraud screening providers, and payment processors in the course of processing your transactions or verifying your identity. ok444 ensures that all third-party data providers operate under appropriate data protection obligations.
• Public sources: In limited circumstances, ok444 may cross-reference publicly available records (such as sanctions lists or politically exposed persons databases) as part of its anti-money laundering compliance obligations.

4 Legal Basis for Processing

ok444 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

• Contractual necessity: Processing required to enter into or perform the contract between you and ok444 — including account creation, payment processing, bet settlement, and customer support. Without this processing, ok444 cannot provide its services to you.
• Legal obligation: Processing necessary for ok444 to comply with applicable legal requirements, including anti-money laundering (AML) obligations, identity verification requirements, and fraud prevention duties.
• Legitimate interests: Processing carried out on the basis of ok444's legitimate business interests — such as platform security, fraud detection, service improvement, and responsible gaming monitoring — provided that such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily in relation to direct marketing communications and the use of non-essential cookies. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 How We Use Your Personal Data

ok444 uses personal data collected from users for the following specific purposes:

• Account management: Creating, maintaining, and administering your ok444 account, including verifying your identity, managing your preferences, and communicating with you about your account status.
• Service delivery: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; settling bets; crediting winnings; and enabling access to all ok444 platform features including cricket betting, slots, live casino, and crash games.
• Identity and age verification: Confirming that you are at least 21 years of age and that your account details are accurate, as required by ok444's Terms & Conditions and responsible gaming obligations.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, multi-accounting, bonus abuse, money laundering, and other activities that violate ok444's Terms & Conditions or applicable law.
• Regulatory compliance: Meeting ok444's anti-money laundering, know-your-customer, and other legal compliance obligations, including record-keeping requirements.
• Responsible gaming: Monitoring betting patterns and account activity to identify indicators of problem gambling and to provide appropriate responsible gaming interventions, including contacting users who may benefit from support.
• Customer support: Responding to your enquiries, resolving disputes, and providing assistance through ok444's 24/7 live chat and email support channels.
• Platform improvement: Analysing aggregated usage data to understand how users interact with ok444, identify technical issues, and improve the overall user experience for players in Bangladesh.
• Marketing communications: Sending promotional emails, SMS notifications, or in-platform messages about ok444 bonuses, new games, and special offers — but only where you have provided consent or where ok444 has a legitimate interest in doing so, and only to the extent permitted by applicable law. You may opt out of marketing communications at any time by contacting [email protected].

6 Sharing Your Personal Data

ok444 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. ok444 may share your personal data with the following categories of recipients, solely to the extent necessary for the purposes described in this policy:

• Payment processors: Mobile financial service providers (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard) to facilitate deposits and withdrawals. These providers process payment data under their own privacy policies and are bound by applicable financial services regulations.
• KYC and identity verification partners: Third-party providers engaged by ok444 to verify the identity and age of account holders as part of the KYC process. These providers are bound by strict data processing agreements and may only use your data for the verification purpose.
• Fraud prevention and AML screening services: Providers of fraud detection, sanctions screening, and politically exposed persons (PEP) checking services, used to protect the integrity of the ok444 platform and comply with anti-money laundering obligations.
• Game content providers: Software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data (such as session tokens and game history) necessary to deliver their games via the ok444 platform. These providers do not receive your full identity data.
• IT and platform infrastructure providers: Cloud hosting, data storage, and platform maintenance providers engaged by ok444 to operate the technical infrastructure of the platform. These providers act solely on ok444's instructions and are bound by data processing agreements.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory requirement, ok444 may disclose personal data to relevant authorities including law enforcement agencies, financial intelligence units, or other bodies with lawful authority to request such information.
• Professional advisers: Lawyers, accountants, auditors, and insurers who provide professional services to ok444 and who are bound by appropriate confidentiality obligations.

All third parties with whom ok444 shares personal data are required to maintain appropriate technical and organisational security measures and to process such data only for the purposes for which it was shared.

7 Cookies & Tracking Technologies

ok444 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device by a website server. Cookies cannot run programs or deliver viruses to your device and are not used to identify you personally without your consent.

ok444 uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the ok444 platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without impairing platform functionality.
• Performance and analytics cookies: These cookies collect aggregated, anonymised information about how users interact with the ok444 platform — such as which pages are visited most frequently and where users encounter errors. This data helps ok444 improve its platform for all users.
• Functional cookies: These cookies enable ok444 to remember your preferences, such as your preferred language settings or game display options, to provide a more personalised experience.
• Marketing and targeting cookies: These cookies may be used to track your browsing activity across sessions and, where you have consented, to display relevant ok444 promotional content. ok444 does not permit third-party advertisers to place tracking cookies on the ok444 platform.

You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the ok444 platform. For detailed information on managing cookies in your browser, consult your browser's help documentation.

8 Data Security

ok444 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and ok444's servers
• Encryption of sensitive data fields (including identity document data and financial information) at rest in ok444's databases
• Role-based access controls ensuring that personal data is accessible only to authorised ok444 personnel who require it to perform their job functions
• Regular internal and third-party security audits and penetration testing of ok444's platform infrastructure
• Intrusion detection systems and continuous monitoring of ok444's network infrastructure for anomalous activity
• Secure data deletion procedures for personal data that has reached the end of its retention period

While ok444 takes all reasonable measures to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. ok444 cannot guarantee the absolute security of your data and recommends that you take steps to protect your own account, including using a strong, unique password and enabling two-factor authentication.

9 Data Retention

ok444 retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account relationship with ok444 and for a minimum period of five (5) years following account closure, to comply with anti-money laundering record-keeping requirements.
• Financial transaction data: Retained for a minimum of five (5) years from the date of each transaction, in accordance with applicable financial record-keeping obligations.
• KYC verification documents: Retained for the duration of your account and for five (5) years following account closure.
• Customer support communications: Retained for two (2) years from the date of the most recent communication in a support case, unless the matter is subject to ongoing legal proceedings.
• Technical and usage data: Typically retained in an identifiable form for up to twelve (12) months, after which it may be aggregated and anonymised for analytical purposes without a fixed retention limit.
• Marketing preferences and consent records: Retained for the duration of your account relationship and for two (2) years following account closure, to demonstrate compliance with consent obligations.

Following the expiry of applicable retention periods, ok444 will securely delete, destroy, or anonymise your personal data in accordance with its data disposal procedures.

10 Your Data Rights

As a data subject, you have the following rights in relation to your personal data held by ok444. To exercise any of these rights, please contact ok444 at [email protected] with the subject line "Data Rights Request".

ok444 will respond to all valid data rights requests within 30 calendar days of receipt. In cases of complexity or high volume, ok444 may extend this period by a further 60 days, in which case you will be informed of the extension and the reasons for it. ok444 will not charge a fee for reasonable data rights requests.

11 Children and Minors

The ok444 platform is strictly intended for adults aged 21 years and above. ok444 does not knowingly collect personal data from any person under the age of 21. If ok444 discovers that personal data has been submitted by a person under 21, that data will be deleted immediately, the associated account will be permanently closed, and any funds deposited will be returned to the originating payment method subject to identity verification.

If you have reason to believe that a person under the age of 21 has registered an account with ok444 or submitted personal data to the platform, please contact ok444 immediately at [email protected] so that the matter can be investigated and resolved promptly.

Parents and guardians are encouraged to use available parental control software to prevent minors from accessing online gambling platforms. ok444 takes underage gambling extremely seriously and supports all reasonable efforts to prevent minors from accessing its platform.

12 Third-Party Links

The ok444 platform may, from time to time, contain references to the names of third-party game providers, payment service providers, and sports organisations for descriptive purposes. ok444 does not include outbound links to third-party websites on its platform and is not responsible for the privacy practices of any third-party organisations whose names may be referenced.

If you independently navigate to any third-party website, we strongly encourage you to review that website's privacy policy before submitting any personal information. ok444 accepts no responsibility for the data practices, security standards, or content of any third-party website.

13 Updates to This Privacy Policy

ok444 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the services offered by the platform. When material changes are made, ok444 will provide reasonable advance notice by publishing the updated policy on the ok444 website and, where appropriate, by notifying registered account holders via email or in-platform notification.

The "Last Updated" date displayed at the top of this policy indicates when the most recent revision was made. Your continued use of the ok444 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you must cease using the ok444 platform and may contact [email protected] to request account closure.

ok444 recommends that you review this Privacy Policy periodically to stay informed about how your personal data is being handled.

14 Contact Us & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or ok444's data processing practices, please contact our support team:

• Email: [email protected] — use subject line "Privacy" or "Data Request"
• Live Chat: Available 24 hours a day, 7 days a week via the ok444 platform
• Response Time: ok444 aims to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within 30 calendar days

If you are dissatisfied with ok444's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority or supervisory body in your jurisdiction. ok444 will cooperate fully with any such regulatory investigation.